Contacting and interacting with people with special needs – visitors, spectators, artists, colleagues – frequently causes some discomfort. How to deal with them? How to call them? To offer help? When and how? What are their specific needs? How can we promote inclusion, without offending or patronizing? These are some of the questions which, when they are not dealt with, create barriers to customer service as well as professionals and personal relations. This course aims to demystify some situations and help to better understand others, promoting a more relaxed and natural relationship among people with and without specia needs, as well as more adequate customer service.